[ON HOLD] Senior User Researcher - Milan - Motork

Seniority Level: Mid-Senior level

MotorK is the leading sales and marketing technology company in Europe, specialized in the automotive sector. At MotorK our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.

We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.

What we believe in

We have five core values to live by and they make Motork an amazing place to work.

• Innovative: we will transform the automotive marketplace
• Growth: we play on the global stage and we set ambitious goals for our people and products
• Passionate about our customers: we live & breathe Automotive, we're committed to long-term customer relationships, we win when our customers win
• Family spirit: we trust, support and respect each other, working together toward shared goals
• Do the right thing: we champion diversity & equality in our teams, we conduct ourselves with integrity and keep our promises

Ideally, you’re a strategic systems thinker with experience solving complex problems. You’ll partner closely with leaders in design, product, engineering and data science to help set strategy through research and insights. You will lead and grow an existing team to ensure insights influence product and business decisions across evaluative and generative work along the entire journey of our users.

Responsibilities

• Be the voice of the customers that use our products.
• Conduct strategic research that informs the company vision and product roadmap,
• Set research priorities and processes across product teams.
• Drive research excellence by establishing best practices that improve research rigor.
• Manage, shape, and inspire a team of researchers by providing vision and direction
• Initially take on research initiatives in core areas as your team grows.
• Be a critical member of the design leadership team.

Requirements

• 4+ years of experience in research
• Recent experience in SaaS and/or E-Commerce
• Confidence with multitude research methods, selecting the best methods for a given problem.
• Experience collaborating with designers, product managers, engineers and data teams throughout the product development process.
• Experience guiding teams who are iterating on designs based on user data and insights.
• Excellent communication, facilitation, analytical, and people skills.
• Project management skills with the ability to define, plan, and lead projects forward
• Deep knowledge and experience in conducting foundational and evaluative research.
• Can utilize a range of qualitative and quantitative methods such as: usability testing, field research, interviews, surveys, and diary studies.

apply for this position