Customer Success Manager - Düsseldorf - Motork

Seniority Level: Mid-Senior level

MotorK is the leading integrated automotive sales and marketing technology company in Europe. With the largest R&D department of the industry and deep vertical expertise of the market, MotorK offers a complete ecosystem of cloud-based SaaS solutions, training and services to respond to the growing digital needs of automotive. With a unique mix of digital knowledge, online marketing expertise and strong technological background, MotorK is the fastest growing company in the industry.

At MotorK, we develop future-proof technologies and we provide best-in-class solutions. This is why we hire only the best talents: we are constantly looking for talented experts in their field to drive impact and define the future of automotive digitization.

In order to support our clients in their digital transformation, we are currently looking for a Digital Account Manager for our German team!

Responsibilities:

• Be the first and main point of reference for dealers and guide them once the contract has been signed
• Support our customers in defining their digital strategy
• Engage with clients at all levels and be the lead for all client engagements
• Develop a complete solution, strong and ready to go for customers to support their growth process
• Coaching and training of Web Marketing, Lead Generation and Lead Management processes and tools
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
• The main objective = loyalty and retention of our customers

Requirements

• 3+ years of experience in Sales, Account and Consultancy functions
• Experience in development and management of Web Marketing strategy/campaign
• Experience in the B2B market (knowledge of Dealer Automotive market is lovable!)
• Mobility
• Accuracy, Proactivity, Flexibility
• Goals oriented
• High communicative and relationship skills
• Fluent in German and English
• Digital passion!

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