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Milan

CRM Business Analyst

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Join the Operations team

Do you like direct contact with people? Do you get a smile on your face when you solve a real problem? People at MotorK know that is essential to always be available to our customers.

Benefits

  • Big projects
  • Career opportunities
  • English courses
  • Garden area
  • Goals oriented approach
  • International team
  • Kitchen + Chef
  • Product focus
  • Smart working
  • Table football
  • Training
  • Tech talks

If you like challenges, this is the place to be!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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We’re looking for a CRM Business Analyst focused on Digital Marketing environment, who will support the project implementation of our Lead Management tool for the Dealers.

 

RESPONSIBILITIES:

  • Collect the functional requirements of client needs
  • Be able to gather and transform business requirements in feature specifications
  • Identify the CRM solutions to implement  and effectively communicate change opportunities including impacts and risks
  • Facilitate CRM process across the client organization :
  • Communicate CRM strategy, business process and customer analytics across different internal department to configure the CRM platforms.
  • Train and support the client in the process implementation and management  by CRM

 

REQUIREMENTS:

  • At least 3 years of experience as CRM analyst or similar role
  • Proven experience in Sales & Marketing processes analysis in B2C market
  • Analytical Skills
  • High level of relationship
  • Training and coaching ability
  • Good knowledge of English

 

BENEFITS:

  • Huge Open space office with kitchen, lounge area and garden
  • Tech talks
  • Possibility to take part in open source projects
  • English courses with native speakers
  • International team
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