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Santander

Customer Support Specialist

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Join the Operations team

Do you like direct contact with people? Do you get a smile on your face when you solve a real problem? People at MotorK know that is essential to always be available to our customers.

Benefits

  • International team
  • Career opportunities
  • Goals oriented approach

If you like challenges, this is the place to be!

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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We’re looking for a Customer Support Specialist to work in our office in Santander, Spain.

REQUIREMENTS:

As a Customer Support Specialist you will:

  • Answer customer needs
  • Serve customers in troubleshooting and maintenance of products (Websites, CRM)
  • Assist the clients in the functional management of the products
  • Provide technical guidance and assistance to the customers
  • Manage the process of all inbound issues, guarantee clear data input and proactively inform customers about delivery dates / changes and takes action on deviations
  • Manage complaints and other problems, ensuring they are solved rapidly in an efficient and professional manner to satisfy the customer

SKILLS :

  • 4-6 years experience in the Customer Service,
  • Experience with WordPress
  • Knowledge of HTML and Web standards
  • Experience in IT/SaaS/Digital products
  • Knowledge of web marketing tools
  • Strong customer-oriented approach
  • Problem solving attitude
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