FidSparK elevate your dealership’s online reputation, with ease.
Collect all reviews in one place, automatically request new ones and display them to attract new prospects.
FidSparK simplifies reputation management.
Focus on your business while we handle reviews and boost your online visibility
What our customer says about FidSparK
Main Feature
Automate survey requests
Effortlessly gather feedback with our automated survey system, saving you time and maximising responses rate
Survey customisation
Tailor surveys to your needs, choosing questions and format for valuable insights
Lead generation
Capture plans for future purchase directly from the after-sales survey turning insights into leads
Instant notification
Receive instant email alerts for reviews, swiftly addressing concerns to enhance customer satisfaction
Automatic reply
Craft personalised responses with customisable templates, managing all reviews seamlessly from one central hub
AI-Generated responses
Elevate customer interaction with AI-crafted, context-aware responses tailored to each review
Drive excellence with advanced reporting
Monitoring and analysing customer satisfaction is pivotal. Gain actionable insights, ensuring sustained dealership success and customer loyalty.
Satisfaction Tracker
Competition analyser
Leaderboard
FidSparK in numbers
FidSparK is the e-reputation management tool for dealers
10k
Average revenue generated from saved customers
400+
Average increase in positive reviews
600%
Average Google reviews coming from FidSparK
Frequently Asked Questions
Absolutely. FidSparK can seamlessly integrate with major automotive review platforms, including Google, Facebook, and AutoScout24. This ensures that you can efficiently monitor and manage your online reputation from a centralised platform.
FidSparK is designed to support car dealers in efficiently managing their e-reputation. Through seamless integration with DMSs, you can automatically import invoices to trigger review requests. The platform is uniquely organised to monitor performance based on services and brands, not just locations. What sets it apart is that each survey request sent to after- sales clients automatically includes enquiries about their plans for purchasing their next vehicle, generating leads that are seamlessly sent to your CRM. It’s the perfect tool to enhance your online presence and drive future sales.
Managing customer feedback, especially negative reviews, is crucial for demonstrating care and being able to resolve issues promptly. FidSparK simplifies this process by allowing you to set up templates for automated, yet personalised, responses. Such templates are automatically triggered in rotation to avoid sounding robotic. Additionally, FidSparK offers AI-generated responses, tailoring messages to the context of each review.
For negative reviews, FidSparK allows you to contact clients directly, addressing and resolving issues. If a resolution occurs, the tool automatically prompts clients to update their reviews. This proactive approach not only can help you recover a customer who might not have returned otherwise but also safeguards your reputation.
Furthermore, FidSparK monitors the revenues generated by previously unsatisfied customers over time, highlighting the revenue retention made possible by FidSparK.