IT Helpdesk - Milan office - Milan - Motork
Who are we?
MotorK is the leading sales and marketing technology company in Europe, specialised in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.
We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world , join us.
ABOUT THE ROLE
As a HelpDesk Specialist at MotorK, you will be a pivotal point of contact for employees seeking technical assistance and will play an instrumental role in maintaining the company’s IT asset inventory, onboarding and offboarding processes, and the organisation of the IT warehouse.
KEY RESPONSIBILITIES:
Our ideal candidate will be in charge of:
- First-Line Support: Respond to IT-related queries in person, over the IT Service Management system or via Collaboration tools
- Issue Diagnosis: Determine the best solution based on the issue and details provided by the user.
- Problem Resolution: Guide users through step-by-step solutions, both verbally and in writing.
- Ticket Management: Properly escalate unresolved queries to the next level of support. Track, route, and redirect problems to correct resources.
- Documentation: Update user data, produce activity logs, and maintain IT asset inventory records.
- Onboarding & Offboarding: Set up and configure PCs for new employees, ensuring all necessary software is installed and operational. Handle the IT component of offboarding departing employees, including data backup and hardware recovery.
- IT Warehouse Management: Organise, label, and manage IT assets in the warehouse. Ensure a structured and tidy environment that allows for easy access and retrieval of IT equipment.
- Feedback Loop: Follow up with clients to ensure their systems are functional.
- Continuous Learning: Stay current with system information, changes, and updates.
- Team Collaboration: Work with the IT team to address and resolve recurring issues.
Requirements
Our ideal candidate is working towards or has a completed degree in Computer Science, IT or related field. As well as:
- 1+ years of experience in help desk support
- Familiarity with Windows and preferably MacOS
- Strong problem-solving and team-oriented attitude with ability to multitask.
- Excellent verbal and written communication skills.
- Understanding of networking concepts.
- Ability to communicate in English, written and spoken.
Nice-to-have
- Knowledge of Google Workspace
- Knowledge of Jira as a ticketing system
- Knowledge of ISO27001 processes
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