Delivery Specialist - Native French Speaker (They/She/He) - Paris - Motork

MotorK is the leading sales and marketing technology company in Europe, specialized in the automotive sector. At MotorK our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.

We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.

Responsibilities:

• Gather all the information required to set up the SaaS product for the customer
• Manage client requests and prioritize workflow
• Perform all the necessary tasks to configure the websites and the CRM for the customer to use the SaaS
• Perform the necessary product configuration to fulfill the customer requirements
• Present the progress and the final product to the customer and answer queries
• Tickets management in collaboration with R&D team
• Follow up with developers and product expert teams
• Cooperate with Success Manager in controlling the project scope (avoid scope creeping)

Requirements

• Fluent in English and Native French Speaker
• Minimum 2 years of experience, preferably in a SaaS company and similar role
• Excellent customer communication and problem-solving skills
• Capability to act as “power user” for complex business applications like CRM, ERP, CMS, Marketing automation platforms
• Strong knowledge in WordPress CMS
• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript
• Ability to convert comprehensive layout and wireframes into working HTML pages
• Notion in SEO -> Load content, create titles, SEO tags, and descriptions
• Understanding of PHP development will be appreciated
• Self-motivated, Well-organized and proactive
• Multi-tasking and flexible

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