Customer Success Specialist - Madrid - Motork

Seniority Level: Mid-Senior level

MotorK is the leading sales and marketing technology company in Europe, specialising in the automotive sector. At MotorK, our mission is to empower manufacturers and dealerships to sell more with innovative, cloud-based products and services to offer the best digital customer experience.

We are on a fast and ambitious trajectory and serving 90% of the automotive manufacturers. To continue our growth, we are hiring new talents. If you want to spark the future of the automotive world, join us.

As a result of this growth, we are looking for a talented Customer Success Specialist to join our Spanish team based in Madrid.

The role

The Customer Success Specialist role will cover a wide range of customer support and sales tasks, working closely with the Business Development team. The Customer Success Specialist will:

• Be the first and main point of reference for dealers and guide them once the contract has been signed
• Support our customers in defining their digital strategy
• Engage with clients at all levels and be the lead for all client engagements
• Develop a complete solution, strong and ready to go for customers to support their growth process
• Coaching and training of Web Marketing, Lead Generation and Lead Management processes and tools
• Collaborate closely with Sales to support pilot customers, renewals, and expansion opportunities
• Developing proactive methods to evaluate dealer performance i.e. failures on website, pictures in stock, usage of new features, website performance tec.
• Active development of the Sales Forecast reporting and monitoring system
• Propose lead generating campaigns based on best in practice and over performing customers
• Developing testimonial strategies together with sales

Requirements

Our ideal Customer Success Specialist will have a background in Sales, preferably within a Customer Success role, with a strong understanding of the digital and automotive industry. As well as:

• Experience in development and management of Web Marketing strategy/campaign
• Experience in the B2B market (knowledge of Dealer Automotive market is lovable!
• Ability to work in a busy, fast paced environment
• Outstanding customer service and relationship management skills
• Great communication skills
• Native level of Spanish and English

Work pattern and location

• Permanent contract, 40 hours per week
• Monday to Friday
• Hybrid working pattern
• Office based in Madrid

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